How do I know if a product is in stock?
We do our best to keep our online database current so you will be notified on the Shopping Cart screen if any of your items are out of stock.
How do I find my shipping rate?
Shipping rates are calculated on our checkout pages, and are quoted before you are prompted for payment.
How are shipping costs calculated?
Our shipping prices are calculated based on weight, distance, and speed, and only include a moderate handling fee. To save you money, we recommend that you examine all shipping options before making your choice, as depending on your package, prices will vary greatly.
How do you keep your prices so low?
Through exceptional distribution deals and bulk purchasing, we are able to offer you the lowest prices on the products you want.
How can I redeem my points?
You can collect 2% of your total purchase on KGC Canada online store. For every $1 spent, 1 reward point(equivalent of 2 cent) is provided. 500 Points correspond to $10. You can start using your points once you have 500 Points or more.
Are your products new?
Our products are always brand new, unless obviously noted.
Do you ship internationally?
We currently do not ship international. However you may visit our US site at www.kgcus.com.
Will I get charged Provincial Sales Tax (PST) if I live in British Columbia by online order?
For customers that live in British Columbia, Saskatchewan, Manitoba and Quebec, purchases will not be charged PST or QST. only 5% GST will still be charged by KGC online store.Customers in those provinces will be responsible for PST of their online order by themselves.