Terms and conditions
Online: Click “add to cart” on any items that you wish you purchase, then follow the shopping cart process. Our website is safe and SSL certified.
We accept MasterCard, Visa, and cheques. Prices are shown and charged in Canadian dollars.
We are required to charge a GST/HST or PST on some of the products, according to the policy of each province. An appropriate sales tax amount will be displayed on the checkout section of the site.
By purchasing your Cheong-Kwan-Jang products directly from KGC, you are assured of getting a product that is at all times handled properly according to manufacturer recommendations. At this time, we do not ship outside of Canada. However, if you are ordering from the United States of America, please visit our sister-site, www.kgcus.com (the U.S. branch of Korea Ginseng Corporation). You will be notified by email in the event of a price change or discontinued products.
Shipping within Canada
Parcels are sent using TNT Expedited Parcel Service. All items purchased are shipped by TNT Expedited from Toronto, Ontario. Standard delivery times are between 5-10 business days. Heavy items over 2kg or bulky items may require additional charges.
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Please contact us if your parcel has not been received within 14 days of being charged. We will initiate a search and advise you of our findings. We will make a claim, and if results are in your favor, you will be reimbursed. This policy does not apply in the case of international shipments, which may take up to 4 months to investigate, depending on courier service policies.
All sales are final; however, you may contact us if you have any concerns.
If you are approved to return a product and do not wish to receive a replacement, then the original cost of shipping the products will be subtracted from the balance of any refund owed.
In case of manufacturing defects, we will accept returns within 14 days of you receiving the product. Credit will only be given for products returned undamaged and unopened, within 14 days of receipt.
Returned, Refused, and Seized Packages
• Shipping fees are non-refundable
Before you make a purchase, please read our disclaimer regarding returned, refused, or seized orders.
• Address or other customer error: If a package is returned to KGC due to an address error (or any other error) made by the customer, the customer will be responsible for any shipping fees incurred. A refund will be issued for unopened, undamaged merchandise only.
• Customer refusal: If a customer refuses a package because of additional fees (or for any other reason), KGC will issue a refund for unopened, undamaged merchandise only, upon receipt of the returned package. The customer will be responsible for any shipping fees incurred.
• For any returned package: If the return shipping cost is greater than the cost of goods ordered, KGC will instruct the carrier to abandon the package. In such a case, the customer will not receive a refund for the order, but will not be liable for the return shipping cost.
• Opened, damaged, destroyed products or unreturned packages: If a package has been destroyed, opened, or damaged by customs, the carrier or the customer, or has otherwise not been returned to KGC, we cannot issue a refund for the order.
Any duties or taxes that may apply are your responsibility.
Terms & Conditions of Use
KGC will never sell your personal information to any third party.
3. Your Responsibilities
4. By using this website or any service provided, you explicitly agree that:
(i) You will not impersonate or misrepresent your association with any person or entity; you will not forge or otherwise seek to conceal or misrepresent the origin of any content provided by you;
(ii) You will not collect or harvest any information about other users;
(iii) You will not provide, and you will not use this website to provide, any content or service in any commercial manner, or in any manner that would involve junk mail, spam, chain letters, pyramid schemes, or any other form of unauthorized advertising or commerce; you will not use this website to promote or operate any service or content without KGC’s prior written consent.
5. Third-Party Services
Goods and services of third parties may be advertised and/or maybe made available on or through this website. Representations made regarding products and services provided by third parties will be governed by the policies and terms made by these third parties. KGC will not in any manner be liable for or responsible for any of your dealings or interaction with third parties.
6. Intellectual Property Rights
KGC reserves all rights, including but not limited to any and all copyrights, trademarks, trade secrets, and any other proprietary rights that it may have in respect of this website, its content, and goods and services that may be provided. The use of KGC’s rights and property requires its prior written consent. By making services available to you, KGC is not providing you with any implied or express licenses or rights, and you will have no rights to make any commercial use of this website or provided services without its prior written consent.
7. Applicable Law
8. Timeliness of Claims
You agree that any claim or cause in respect of this website or its services must be filed within one (1) year after such claim or cause arose, or the said claim or cause will be forever barred, without regard to any contrary legislation.
9. Ordering Information and Typographical Errors
Any order confirmation (electronic or paper receipt) given to you through kgccanada.com does not signify our acceptance of your order, nor does it constitute confirmation of an offer to sell. KGC reserves the right to refuse the processing or shipment of any order for any reason. In the event of typographical errors, or errors in pricing, we will make every effort for good customer service, but such errors cannot be honored.
10. Medical Information
Please note that KGC cannot be held responsible for any use or misuse of the products and information on this website. All text and images are intended for informational purposes only. The products offered on this site are not intended to be taken by children without adult supervision. You are strongly advised to consult your health care practitioner before the use of any product or information on this website and to screen each product carefully for ingredient allergies or possible interaction with any medication you may be taking.